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PERSONALISE YOUR HAT

SHIPPING & RETURNS

SHIPPING
We offer FREE Worldwide Shipping on all orders. All orders will be processed within 1-3 business days and shipped exclusively via DHL. The delivery time may vary depending on the country of destination.
In case you need your hat as soon as possible within 1-4 business days delivery, we offer DHL Express Shipping which can be additionally selected and the shipping cost will be calculated upon checkout.
 

ORDERS PROCESSING TIME

We process and ship orders from Monday 10:00 (EEST) to Friday 18:00 (EEST) We does not ship orders on Saturday, Sunday or German bank holidays. 


TAXES AND DUTIES

Please note the prices do not include international taxes and customs fees, your delivery might be subject to additional costs depending on the destination country's legislation. All orders are Delivered Duty Unpaid. This means that your order may be subject to taxes/duties that are levied by the local customs office. All prices online are quoted free of any additional charges. Also please note that the taxes and duties are not refunded, even you refused from your order in the case when it was shipped out.


RETURNS
14-Day Return Policy
We take great pride in our product design and artisan-made quality. And we want you to be fully satisfied with every item you purchase online and are committed to excellent customer service.
We accept returns on items in their original condition with tags attached (unworn, have no signs of wear or damage) for a full refund. You have 14 days from the day your order was delivered to apply for a return request and send back the items to be eligible for a refund.

Please email us at hello@nthirtythree.com with 'RETURN' in the subject line and include your order number and the reason for return. If the item(s) we sent you is defective, we will be happy to offer the option of a full refund OR an exchange. Please state your preference in your return e-mail. 
The item that you are returning should not be worn or damaged and should be returned in its original packaging. If the original packaging was damaged or you do not have it anymore, please provide suitable packaging for adequate protection against damage in transit. We do not take responsibility for lost/damaged packages that are shipped back to us. 
Upon receipt of your package, we will process the refund, which takes approximately 2-3 business days.
At the moment, we do not cover the shipping fees for any returns. The cost of the return shipping is non-refundable.
Please note that all custom-made, personalised and discounted items are non-returnable.
 
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If you have any questions, feel free to contact us!

We will do our best to ship your order as soon as possible!

Stay healthy, stay happy & spread joy.
N T H I R T Y T H R E E
 
  • HANDMADE by NTHIRTYTHREE. NTHIRTYTHREE artisan made headwear, fedora felt hats, handmade in Italy, N33, NTHIRTYTHREE Pure Collection, men's fashion, women's fashion, Hats for men and women, unisex hats, fedora hats for men, fedora hats for women, wide brim fedora hats, crushable wool felt hats

    HANDMADE

    We believe in true craftmanship and local production.

  • SUSTAINABILITY by NTHIRTYTHREE

    SUSTAINABLE

    We only work with the finest materials available which are sustainably harvested.

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