SHIPPING & RETURNS

SHIPPING

We offer FREE Worldwide Shipping on all orders. All orders will be processed within 1-3 business days and shipped exclusively via DHL. The delivery time may vary depending on the country of destination.

In case you need your hat as soon as possible within 1-4 business days delivery, we offer DHL Express Shipping which can be additionally selected and the shipping cost will be calculated upon checkout.

RETURNS 

14-Day Return Policy

We take great pride in our product design and artisan-made quality. And we want you to be fully satisfied with every item you purchase online and are committed to excellent customer service.

We accept returns on items in their original condition with tags attached (unworn, have no signs of wear or damage) for a full refund. You have 14 days from the day your order was delivered to apply for a return request and send back the items to be eligible for a refund.

Please email us at hello@nthirtythree.com with 'RETURN' in the subject line and include your order number and the reason for return. If the item(s) we sent you is defective, we will be happy to offer the option of a full refund OR an exchange. Please state your preference in your return e-mail. 

The item that you are returning should not be worn or damaged and should be returned in its original packaging. If the original packaging was damaged or you do not have it anymore, please provide suitable packaging for adequate protection against damage in transit. We do not take responsibility for lost/damaged packages that are shipped back to us. 

Upon receipt of your package, we will process the refund, which takes approximately 2-3 business days.

At the moment, we do not cover the shipping fees for any returns. The cost of the return shipping is non-refundable.

Please note that all custom-made, personalised and discounted items are non-returnable.