- 33% LIMITED SUMMER SALE︱CODE: HELLO33

FAQ


FREQUENTLY ASKED QUESTIONS

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within 2 working days depending on demand. 

Orders placed over the weekend or public holidays may take longer to process.

All orders are dispatched by Deutsche Post DHL including tracked service. 

Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

Yes, we offer FREE worldwide shipping on all orders!

We offer FREE worldwide shipping!

All orders are shipped from our headquarters in Germany. Thus, there are no customs duties or import taxes within the EU.

Outside the EU these may apply.

For deliveries, e.g. to Switzerland, customs duties are usually only due from a value of goods of approx. 150€. However, it is important to note that an import sales tax must still be paid. 

The customs duties go 100% to the customs of the respective receiving country & must be paid by you. 

If you email us before your order is shipped we may be able to cancel it.

E-mail: info@nthirtythree.com

However, we would like to keep our promise of fast delivery and therefore, for system technical reasons, we cannot cancel orders that are already processed.

If your order has already been shipped and you do not like your selection, you are welcome to return it and reorder the desired items. 

Shortly after your order is submitted, you will receive an e-mail confirmation with your order number. Once your order is shipped, you will receive an e-mail confirming shipment including your personal tracking number.

You have placed an order but have not received an order confirmation?

- Did you enter the correct e-mail address?

If this should not be the case, we can simply change your e-mail address and send you the order confirmation again. 

- Have you checked your Spam/Junk folder?

It may happen that our order confirmation has ended up in your spam/junk folder. Please check this folder.

As soon as your parcel has left our warehouse, you will receive a shipping confirmation from us by e-mail or SMS. 

In this email/SMS you will find all the information you need to track your parcel.

Once your item has been dispatched you will receive an email with a tracking number which you can use to find out the status of your delivery. 

If you didn’t receive an email or you would like any help just write us an email.

info@nthirtythree.com

If you are not 100% satisfied with your purchase you can return your order to the warehouse for a refund within 14 days after receipt of the goods.

Returns must be unworn, in the state you received them and in the original packaging with tags still attached. The amount will be credited to your account, using the payment method you used for your order.

There are no return vouchers. The buyer bears the costs of returning the goods.

In order to assign the return to your order, we kindly ask you to attach a letter with your name and order number or the revocation form.

If returning for an Exchange, please state the new size/colour you require

We will notify you via email when your item has been processed.

NTHIRTYTHREE

Bogenstrasse 4

90530 Wendelstein

Germany

For returns outside the EU, it is very important to note on the customs slip that the box is a "Product Return". We recommend that you send returns by tracked or by similar traceable postage service, as we cannot accept responsibility for goods lost in transit.

Once we receive your return, please allow up to 7-12 business days for us to process your request.

When your return has been processed, you will receive an e-mail notification that your refund was processed back to your original method of payment.

Depending on your bank, a refund back to your original method of payment may take approximately 5-7 business days to post to your account. 

Products purchased on www.nthirtythree.com must be returned directly to us. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

Please enter your gift card number in the checkout process to redeem your gift amount.